An order confirmation email will be sent when your order is placed. Please check that you have entered the correct email address prior to submitting your order.

At Laddy Holistics, we have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right. See our refund policy for complete details.

Due to the nature of our products, we do not accept exchange requests. This policy is in place to ensure our product's integrity and quality and to prioritize the safety and satisfaction of all our customers (to prevent cross-contamination).

For more details, refer to our refund policy.

Once an order has been moved to fulfillment or shipped it cannot be cancelled.

Once an order is placed, it cannot be changed. Therefore, please ensure your cart is correct before submitting the order. When an order is processed, a shipping confirmation email will be sent (not to be confused with the order confirmation email).

I placed multiple orders, can they be sent as one parcel?

It’s not possible to merge orders. Once any individual order is placed, it generates a work order request with our fulfillment team for that specific order.

Please review our shipping and refund policy

We currently ship to most international countries. *All international customers are responsible for all customs and duty fees that are incurred during transit* Please see our shipping policy

Processing Time: Please allow 3-8 business days to prepare & ship your order.

Transit Time: US Shipping 5-7 business days with UPS, USPS or DHL

International: 7-14 business days depending on location 

*All international customers are responsible for all customs and duty fees that are incurred during transit*

View our shipping policy

Oh my! Sorry, this happened. Although this rarely happens, it's also easy to fix. We can carefully investigate your order once you report this to our customer service team. Please send us photos of damaged products. Depending on our findings, we will reissue the items ASAP within the boundaries of our policies.

Our products were created with results in mind and we are committed to helping our customers reach their goals.

However, we understand that good things take time!

Most people need at least 3 months to see any noticeable changes in scalp, hair or skin conditions, while some see results much faster. We are confident that if a 100% natural product is a good fit, you should see at least some visible progress after this time period (with consistent use).

If you have been trusting the process consistently and using the products correctly for at least 30 days and see no results, please contact our customer care team for assistance.

We currently offer our signature ayurvedic scalp treatment oil, herbal scalp scrub, natural bar soaps, body butters, toothpaste and deodorant. We are currently researching a wide range of natural skin, hair and scalp products such as hair moisturizer, hair mask, shampoo, conditioner, natural perfumes and much more. Stay updated with new product drops by joining the VIP list. All our products are formulated with natural ingredients and are free from harmful chemicals like sulfates, parabens, and silicones.

At Laddy Holistics, we take pride in our firm commitment to utilizing exclusively natural and plant-derived ingredients. We firmly believe that fostering a healthy and sustainable lifestyle commences with mindful choices in both the food we consume and the products we apply. Consequently, we are delighted to affirm that all our offerings are entirely vegan and cruelty-free. Recognizing our customers' concern for the environment and the welfare of animals, we are devoted to crafting items that not only benefit individuals but also contribute positively to the planet. Our team of experts tirelessly strives to employ only the finest ingredients, ensuring that each product adheres to our stringent standards of safety and efficacy. Whether you seek skincare essentials, hair care solutions, or anything in between, you can rely on Laddy Holistics to provide products that promote well-being for both you and the world we inhabit.

Results vary from person to person, but most customers see an improvement in their specific condition within 4-6 weeks of using our products consistently. We recommend using our products for at least 3 months or 90 days to see significant results.

Our products are suitable for most hair types, including curly, wavy, coily and chemically treated. Our products are designed with divine ingredients which nourish and treat the scalp resulting in stronger hair; promoting healthy growth.

Yes, our products are specifically formulated to be gentle and suitable for sensitive scalps. However, we recommend doing a patch test before using any new hair or skin products.

While our products incorporate natural and safe ingredients, it is advisable to consult your healthcare provider before introducing any new products into your routine during pregnancy.

The frequency of use will vary depending on your hair type, scalp condition and hair care routine. In general, we recommend using our scalp and hair products at least three times a week for best results and, in most cases, daily use is perfectly fine too.

There is no known cure for scalp eczema or alopecia. Our products seek to combat the root causes of scalp inflammation and hair loss by plying the hair and scalp with the nutrients and stimulation it needs to function at its optimal rate.

If use of the products is discontinued for a significant length of time after seeing progress, there is a real risk that the things that were initially causing the scalp and hair issues will return.

To prevent this, we’ve created products and methods that are simple and accessible enough to be used for life. If you need advice about continued use contact our customer service team.

You can contact our customer service team by emailing us at hello@laddyholistics.com or by using the contact us form on our website. Please allow 24-48 hours for a response.

FDA Disclaimer: These statements and products have not been evaluated by the FDA (Food and Drug Administration). They are not intended to diagnose, treat, cure, or prevent any disease or condition. 

This website and information contained therein are designed to provide users with information and make no express or implied warranties or representations with regard to the accuracy, reliability or the standard of information provided within, including but not limited to, the generality of the aforegoing, and implied warranties of fitness for any particular purpose or non-infringement. 

Your use of this website and any information contained here within is entirely at your own risk, and laddyholistics.com and it's affiliates shall not be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers purchasing products from laddyholistics.com agree to accept full responsibility for any results experienced from using them or any injury that may occur from product packaging such as glass, plastic, paper tubes, etc.